Troubleshooting: What to Do When You Can’t Check Your FASTag Balance

The introduction of online FASTag represents a vital component of the Indian government’s drive to encourage digital payments, enhance the traffic flow at toll plazas, and alleviate congestion at these locations. It has gained growing significance in India for streamlining and making toll collection on highways and major roads more efficient.

Through the seamless integration of technology, prepaid accounts, and RFID technology, it has completely reshaped the landscape of toll payments in India. Not only does this system expedite the payment process, but it also plays a pivotal role in alleviating traffic congestion and promoting digital financial transactions. 

You can refer to any app or website and find out how to check balance in FASTag and recharge it accordingly using the same platform by adding your vehicle details.

What is FASTag?

FASTag is an electronic toll collection system extensively deployed across numerous toll plazas and highways in India. This technology facilitates the automatic deduction of toll charges as vehicles smoothly traverse toll booths, eliminating the necessity for halting or manual payment.

What are the benefits of using FASTag at tolls?

  • Time Efficiency

FASTag allows vehicles to pass through toll booths without the need to halt, leading to substantial time savings and the avoidance of lengthy queues.

  • Traffic Decongestion

By accelerating toll payment procedures, FASTag contributes to reducing traffic congestion at toll plazas, thereby enhancing the overall flow of vehicles.

  • Cashless Transactions

FASTag encourages using digital payment methods, aligning seamlessly with the government’s digitization initiatives and minimizing the necessity for carrying physical currency.

  • Enhanced Accountability

FASTag transactions are digitally documented, fostering greater transparency and diminishing the potential for fraudulent practices.

  • User-Friendly Recharge

The Online FASTag users can effortlessly replenish their accounts online, via mobile applications, or at designated facilities, ensuring a convenient and straightforward payment process.

What to do when you can’t check your FASTag balance?

  • Reach Out to the Issuing Bank

Your issuing bank can provide details concerning your account balance, recent transactions, and any potential account-related concerns.

  • Use the app

Log in to your account online to verify your balance and access your transaction history.

  • Seek Toll Plaza Support

When you find yourself at a toll plaza and encounter challenges related to your FASTag balance, don’t hesitate to approach the toll booth operator for assistance. They can assist you in checking your balance and offering guidance.

How to check balance in FASTag?

I was recently unable to check my FASTag balance, and my sister suggested that I download the Bajaj Finserv app for the same and in no time, I could get the pdf of my account. Following are the steps that you need to follow to download the pdf: 

  1. Download the Bajaj Finserv app from either the Google Play Store or the App Store and install it on your device.
  2. Launch the app, and then either log in if you are an existing user or complete the registration process if you are a new user.
  3. Navigate to the ”Bills and Recharges’ section and opt for ”FASTag Recharge.”
  4. Choose your specific FASTag issuer from the available options.
  5. Enter your vehicle number, and subsequently, click on ”Proceed.”
  6. Click on ”Download” and make your selection regarding the preferred duration.
  7. Opt for ”Download pdf,” and your FASTag statement will be generated and automatically downloaded to your device.

You can also do your FASTag recharge online with the same app!


FASTag has emerged as a revolutionary technological advancement within India’s toll collection system, fundamentally transforming how vehicles make payments for their journeys on highways and expressways. 

Introduced as an integral part of the Indian government’s forward-thinking digitization initiatives, FASTag swiftly gained recognition as an innovative and highly efficient solution.